Frequently Asked Questions About Appointments
What is your policy regarding cancellations?
Please refer to our Cancellation Policies.
What is the cost?
Your initial consultation is $150, this includes two (2) treatments, the first treatment is done during the consultation and the second will be done two weeks after the first treatment. We also highly recommend you take home a set of anti-acne products after your first treatment as chemical peels alone cannot make you entirely clear, they are only part of the process. One set of anti-acne products typically cost $150 and we will discuss their use during the consultation. The real active ones are purposefully put in smaller containers as these will be strengthened at different points in your treatment plan. The chemical peels after the initial consultation are $80 and it typically takes about six treatments over a 3-month period of time to see results.
How long will the appointment take?
The first appointment is scheduled for about an 1 ½ hour and subsequent appointments for 45 minutes. When you start to get clearer and there are less extractions to do, treatments will take less and less time.
What is going to happen in the appointment?
Our initial consultation costs $150, this will include the following:
– Skin analysis
– Chemical Peel, includes exfoliation and extractions
– LED light therapy
– Consultation regarding lifestyle choices that affect acne
– Home care instructions for proper use of anti acne products
What are the treatments like?
We either do a very mild chemical peel on your skin or we do a gentle enzyme with steam. Generally speaking, neither of these are uncomfortable or will make your skin visibly peel or there might be very mild peeling. We then do extractions of your acne.
Do the extractions hurt?
For most people, there is a slight discomfort but it’s very tolerable.
Why do the extractions?
It’s the fastest way to get clear – we extract the current lesions out and the homecare prevents the new ones from forming. It takes up to 90 days for acne to form and come to the surface, so in the three months that we are working with you, you will have some breakout. These are just old lesions coming to the surface that we extract every two weeks.
Do I have to use your products?
Yes. There are too many brands in the marketplace that have pore-clogging ingredients in them. Acne is tricky enough to treat – we do not want to take any chances with comedogenic products.
Do I have to get treatments?
If you live close enough to the clinic, it is in your best interest to get acne treatments from us. That is the fastest way to get clear; and also helps us to monitor your homecare to get you clear in the fastest possible way.
How does our system work?
Our system works by taking into account the type of acne you have, the type of skin you have and how fast your skin adapts to products. We keep pushing the skin to clear with products that penetrate the pore where acne starts. We don’t push it past its tolerance however, because we don’t want your skin dry and irritated. The products prevent the new acne lesions from forming; we extract the existing acne lesions out and in about three months your acne is under control.
What do the peels actually do?
The esthetician can explain more about that in your appointment. Our high quality blended corrective peels have multiple purposes including thorough exfoliation, softening of comedones and they lighten dark spots. They also prepare the skin for maximum absorption of our homecare products. They can actually help with signs of aging, as well.
What if I’m on other prescription products?
We require you to stop your prescription products. We have found that they make the skin much too sensitive to use our system. Therefore we generally do not recommend the use of any of them with our regimen.
Can I combine your regimen with another one that I have been on?
Acne is challenging enough to get under control. In order to eliminate the variables, we require that you use only our products. We don’t want to have to wonder if an outside product is causing a problem.
How long does it typically take to get clear?
If you do your homecare exactly like we tell you to and come in every two weeks for a treatment you will most likely be clear in about three to four months. Some people might take a little longer depending on the nature of their acne.
Am I going to have to use these products forever?
You will need to use products to control your acne until you outgrow acne; and no one knows when that is. Many people do outgrow acne, but we are unable to predict when, so you may have to use them for a while to manage your acne, but not forever.
What is the youngest age that you take clients?
We will take clients at whatever age they are breaking out. Acne does not discriminate – neither do we.
Do extractions make my face red? What about if I have a special event coming up? When should I book my appointment?
Most people are quite red from getting extractions – there’s no way around it. So, you really need to plan ahead and make sure you do not have a special event within 24 hours of getting a treatment.
How long should I wait for a treatment if I have just gotten a peel/microderm/waxing from another place of business?
We suggest that you wait at least a week, preferably two weeks before you come to see us. We don’t want your skin to be too irritated to use our home care system
Are doctors on staff?
We have a physician and an RN on staff.
We can listen to all of your skin care concerns. We keep updated with the latest research about acne. We have the best and most effective acne products that do not require a prescription. We have compassionate and emphathetic clinicians who also have had acne, so we know what you are going through. We give you honest and straightforward answers to all of your skin care questions; and if we do not know the answer, we will do research. We keep in close contact with you throughout your process of getting clear; making sure that your home care is working properly and your skin is responding. We are hands-on with you in working with your skin, your skin type, your acne type and always do extractions in your treatment appointments.
What if I am pregnant?
We can still treat you for acne, but first you will have to get a list from your doctor as to what ingredients they want you to avoid.
Do you treat scarring?
We treat keloid and pitted scars.
Do you treat bumps on the arms aka keratosis pilaris?
Yes, we do treat this condition with pretty good results.
Do you do microdermabrasion?
We do, but we rarely do it for acneic conditions. We prefer to use our corrective peels that also help to lighten dark spots. Your esthetician will determine the best treatment to do for your skin.
What other skin conditions do you treat?
We mostly treat acne; but we can also treat rosacea. We can do peels for skin rejuvenation – ask one of the estheticians about what we offer.
Why do I have to give my credit card information?
It is standard business practice to hold your appointment with a credit card number. We want to know that you are as serious as we are about helping you have clear skin.
Do you offer a family discount?
Yes we do, for a family of 3, each treatment will be $65 only instead of $80 each.
Acne Clinic Las Vegas by Justina Sy
Body Spa Salons
8751 W. Charleston Blvd, Suite 295, Las Vegas 89117